Exchanges and Returns
All returns/exchanges must be arranged with the original place of purchase. For products purchased directly from Cavallo Horse & Rider, please contact us by phone or email to arrange your return/exchange. Please note that ALL exchanges/returns must be PRE-AUTHORIZED (call toll-free at 1-877-818-0037 or email firstname.lastname@example.org) or they will be returned at the sender’s expense.
Cavallo does not cover costs for return shipping but does cover the cost of shipping any new items to the customer in exchange.
When sending your returned item(s) back to Cavallo, please take care to insure your parcel against damage and/or loss and obtain a receipt with the tracking number. Cavallo can not accept responsibility for returned packages that are lost or damaged in transit.
There will be a 10% restocking charge for all orders that are returned in their entirety OR if items are in need of cleaning.
All products returned must be in new, resalable condition (including packaging) and any promotional items originally included.
Refunds can only be given up to 60 days after initial purchase date. Outside this 60-day period, a credit will instead be placed on your account.
THE CAVALLO BEST BOOT GUARANTEE
Cavallo’s Best Boot 180-Day Warranty Details:
Cavallo guarantees the quality and workmanship of Cavallo Hoof Boots for 180 DAYS from the date of purchase. Subject to approval from place of purchase (retailer), Cavallo will reimburse for repair or replace your boots against faulty workmanship. The guarantee does not cover natural wear-and-tear, inappropriate use, modifications, changes or alterations, unattended horses, incorrect sizing, excessive heat exposure, exposure to sharp objects, or use with metal shoes without Cavallo High Tenacity Protection Pads in place.
To be fully protected by the Cavallo Best Boot 180-Day Warranty, Cavallo Hoof Boots must be purchased from a recognized Cavallo retailer. Cavallo Hoof Boots purchased as “used” or “second-hand” are not covered under the Cavallo Best Boot 180-Day Warranty.
All items must be returned to the place of purchase in as-new condition, clean, washed dry and free of debris, manure and dirt with dated original receipt and shipping paid.
Cavallo Total Comfort System Saddle Pads are warrantied against manufacturer defects for one year from the date of purchase.
Potential Hydrolysis effect on Cavallo Boot soles:
Cavallo Hoof Boot soles are moulded in industrial grade TPU (Thermoplastic Urethane). Under certain conditions, this compound may be vulnerable to a chemical reaction known as Hydrolysis. Hydrolysis is a bond breakdown which may occur at least 2 years after production. This happens only when boots are stored in unfavourable conditions and not being used. Hydrolysis may be avoided by ensuring good air ventilation and avoiding humidity over 70%.
Keep the storage environment cool and dry with good air circulation. A combination of temperatures as high as 40 Degree Celsius with high moisture content, should be avoided.
Hoof boots that are frequently used in very wet conditions should be allowed to dry before storage and should not be stored in the original box or in areas of poor air circulation. Follow these instructions and your hoof boots will last free of hydrolysis for many years.
Warranty questions can be answered:
Canada & USA, Toll-Free at:
1-877-818-0037 or email@example.com
Horse activities are inherently dangerous. The manufacturers, distributors and sellers will not accept responsibility for injury, death, lameness or illness resulting from the use or misuse of these products.