Request to Make an Exchange, Return or Warranty Claim

Full Name

Email Address

Phone number

Order Number

What STYLE of Cavallo Boots are you exchanging, returning or claiming warranty on?

How many individual boots are you exchanging, returning or claiming warranty on?

Please carefully list the SIZE(s) and SOLE WIDTH(s) of all boots you are exchanging, returning or claiming warranty on?

IMPORTANT: Before your purchase, did a Cavallo Customer Service member choose the boot size(s) for you from hoof measurement photos you provided?

What is the main reason you're exchanging your boots?

For your new boots, what SIZE and SOLE WIDTH are you needing instead? (If you are unsure, please note here that you are requiring assistance, and a Cavallo Customer Service Team Member will reach out to you).

What is the main reason you're returning your boots for refund?

Please explain the damage that has prompted you to make a warranty claim:

Where was your point of purchase and what was your purchase date?

Please photograph (or screenshot) your original order receipt and upload here:

Up to 8 files total across all uploads. Images or PDF. Max 20 MB total.

Were the boots used over bare or shod hooves?

Please provide a detailed description of how the boots were used when the damage occurred (for example: trail riding, turnout use, etc):

Were the boots fitting well? Were there any fit issues (boots difficult to get on/off, boots rotating, boots coming off, etc.)?

What Cavallo product(s) are you wanting to exchange, return or claim warranty on?

What is the main reason you're making this exchange, return or warranty claim?

Are you wanting to make an exchange or a return for refund?

What product(s) are you wanting in exchange?

Please Upload Your Photos Here:

Up to 8 files total across all uploads. Images or PDF. Max 20 MB total.

Do you have any comments to add? Your Comments are always appreciated!

I have read and agree with the Cavallo Exchange & Return Policy and verify that any items being returned are in AS NEW condition.

Exchange, Return or Warranty Claim Form

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