Your Cavallo Warranty Information
Warranty & Shipping Information
THE CAVALLO BEST BOOT GUARANTEE
Cavallo’s Best Boot 180 Day Warranty Details:
Cavallo guarantees the quality and workmanship of Cavallo Hoof Boots for 180 DAYS from the date of purchase. Subject to approval from place of purchase, Cavallo will reimburse for repair or replace your boots against faulty workmanship. The guarantee does not cover natural wear-and-tear, inappropriate use, modifications, changes or alterations, unattended horses, incorrect sizing, excessive heat exposure, exposure to sharp objects, or use with metal shoes without Cavallo High Tenacity Protection Pads in place.
To be fully protected by the Cavallo Best Boot 180 Day Warranty, Cavallo Hoof Boots must be purchased from a recognized Cavallo retailer. Cavallo Hoof Boots purchased as “used” or “second-hand” are not covered under the Cavallo Best Boot 180 Day Warranty.
Boots must be returned to place of purchase, clean, washed dry and free of debris, manure and dirt with dated original receipt and shipping paid.
Cavallo Total Comfort System Saddle Pads are warrantied against manufacturer defects for one year from the date of purchase.
Potential Hydrolysis Effect on Cavallo Soles:
Cavallo Hoof Boot soles are molded in industrial-grade TPU (Thermoplastic Urethane). Under certain conditions, this compound may be vulnerable to a chemical reaction known as hydrolysis. Hydrolysis is a bond breakdown that may occur at least 2 years after production. This happens only when boots are stored for prolonged periods of time, mostly in unfavourable conditions and not being used. Hydrolysis may be avoided by ensuring good air ventilation and avoiding humidity over 70%. Keep the storage environment cool and dry with good air circulation. A combination of temperatures as high as 40 Degree Celsius with high moisture content should be avoided.
Please be wary if you are purchasing from a third party, as you may not have information on how the boots were cared for.
Hoof boots that are frequently used in very wet conditions should be allowed to dry before placing them in storage and should not be stored in the original box or in areas of poor air circulation. It is recommended to store boots with all Velcro panels and straps closed to keep them free of hay, hair, dirt and other debris. Follow these instructions and your hoof boots will last free of hydrolysis for many years.
Warranty questions can be answered in North America Toll Free at 1-877-818-0037 or firstname.lastname@example.org
Horse activities are inherently dangerous. The manufacturers, distributors and sellers will not accept responsibility for injury, death, lameness or illness resulting from the use or misuse of these products.